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ServCloud™

ServCloud benefits enterprises, SMBs, finance, government, healthcare, insurance, manufacturing, hospitality, retail and telecommunications. The solution empowers users to:

  • Experience consistent and purposeful experiences across channels
  • Adapt quickly to changing business requirements without pitfalls
  • Manage multiple call centers seamlessly in different geographies
  • Leverage simpler business-wide architecture with IT budgets

ServCloud assists in optimizing customer interactions with robust analytics. It offers an enterprise-quality contact center in the cloud, backed by application integration expertise. The solution:

  • Supports cost containment by enabling best-in-class customer contact solutions with flexible payment options
  • Helps organizations move away from expensive contact center infrastructure toward a cloud computing model with industry-leading SLAs
  • Adheres to the highest standards for security, reliability and availability

Differentiated by AIR – ServCloud’s model of excellence to accelerate maximization of cloud capabilities – the solution delivers:

  • Scalability. Readily scale contact center operations to meet business goals and customer interaction objectives, and gain valuable insights from analytics capabilities to strengthen customer loyalty.
  • Integration. Add new capabilities with the ease of cloud-based access and optimize customer interaction processes with a consistent user interface that helps reduce training costs.
  • Reliability. Leverage a highly secure and enterprise-quality solution that provides the uninterrupted performance customers demand.

 

For more information on ServCloud, download the booklet, "Delivering an Engaging Customer Experience on the Cloud".

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ServCare

ServCare (SM) is a proactive, preventive and predictive operational support and analytics for an outstanding Customer Experience.

For more information on managed services for customer engagement centers, download ServCare's 'Next Generation Managed Services Offerings'.

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