Advance the Call Center and Workforce Optimization with TelStrat and Westcon
TelStrat International is a leading provider of comprehensive call recording and workforce optimization (WFO) solutions. Its Engage WFO™ features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,000 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO through Westcon’s Unified Communications and Collaboration Practice, combining our strengths to support your customers’ comprehensive contact center solutions and business call recording product requirements.
The Complete Solution for Contact Centers of Every Size
Engage WFO is intuitive and scalable, with call recording, quality and workforce management, desktop and speech analytics, and surveys for contact centers in small to large organizations. This complete, award-winning software solution is available for deployment on-premises, in the cloud, as a hybrid solution or via managed services. Engage WFO is deployed across many industries, including communications, energy, financial services, government, healthcare, higher education, insurance, legal, retail, services, transportation, technology and utilities.