TARRYTOWN, N.Y. – March 15, 2018 – Westcon-Comstor has added Cisco® IP phones with Multiplatform Firmware to its ForgeServe device-provisioning and lifecycle management solution. This solution now includes models in the Cisco IP 6800, 7800, and 8800 series. The addition of Cisco IP Phones with Multiplatform Firmware empowers solution providers to deliver automated phone provisioning and brings other management functions to their growing services portfolio. Automated phone provisioning, also known as remote customization (RC), helps service providers setup redirection for their Cisco IP Phones.
ForgeServe, launched last fall through Westcon-Comstor’s global Supply Chain Solutions team, is available through the Westcon-Comstor Unified Communications and Collaboration Solutions Practice. The suite was developed as a partnership with Swoop Datacom Ltd., an industry leader in IoT services and software development.
Automated phone provisioning, combined with estate management and device real-time change control, can reduce customers’ operating expenses while helping solution providers increase margins in competitive markets—on a global scale, said Tim Dick, vice president of Global Partner Management at Westcon-Comstor.
“The addition of Cisco IP Phones into the ForgeServe portfolio demonstrates our ongoing commitment to deliver cutting edge services that partners leverage to strengthen their customer relationships. ForgeServe has been well received by the channel and we expect Cisco solution providers will find automated phone provisioning and other management capabilities as an opportunity to enhance their reputations as innovative and trusted business partners with clients.”
ForgeServe delivers unrivaled, powerful tools to the Cisco IP telephony platform, improving current processes, streamlining the adoption of Cisco endpoints, and ultimately reducing time to deployment, said John Bennett, CEO of Swoop Datacom.
“We have worked extensively to ensure that ForgeServe offers a comprehensive feature set for all vendors that we support, and Cisco has long been a must-have vendor for Swoop Datacom. We see the collaboration between ForgeServe and Cisco as a huge advantage to MSPs currently selling or new to Cisco IP Phones with Multiplatform Firmware,” Bennett said. “Westcon-Comstor is our global choice of partners for delivering this service to Cisco customers and we are very excited to announce this milestone,” added Bennett.
Westcon-Comstor’s Supply Chain Solutions (SCaaS) meld the best of IT distribution and services business models, creating an end-to-end catalog of best-in-class supply chain solutions from 18 logistics centers around the world, including: order logistics, new product introduction, integrated global solutions, procurement, inbound logistics, customized kitting and assembly, configuration, order fulfillment and reverse logistics.
About Swoop Datacom Ltd.
Swoop Datacom are the developers of ForgeServe, the award winning, multi-tier, vendor agnostic device provisioning and life-cycle management platform. The cloud-based SaaS simplifies complex technology and processes whilst unlocking best of breed solutions. Empowering voice eco-system distributors and resellers with a toolbox of deployment, maintenance and support features giving vendors a clear edge over their competition. The cutting-edge features delivered through the intuitive UI allow any compatible IP device to be deployed and provisioned to any chosen call control platform and further maintained whilst in their in-life state. Delivered through the distribution channel and nurturing long term customer retention, by allowing organizations to easily adopt the latest IP technologies. Bridging the gap between traditional telecoms and IP based SIP technology adoption.
Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. Westcon-Comstor is transforming the technology supply chain through its global capabilities in Cloud, Services and Global Deployment. It has teams in 50-plus countries, combining expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with its partners in a unique engagement model, Westcon-Comstor strives to deliver an exceptional partner experience to deliver results together. The company goes to market under the Westcon and Comstor brands.
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