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Proactive care

Round-the-clock IT performance and productivity

Our proactive care services

With capabilities that span proactive device management, incident care, event handling and level 3 escalations, our teams perform to the highest standards.

Relieved of IT administration, partners can be assured that key tasks such as business continuity, analytics and vendor engagement are in safe hands.

Draw on the expertise of our remote technical experts. Free up time to focus on core, revenue-earning business.

How we can help

Coverage

Coverage

24/7, multi-technology, multi‑vendor, multi-lingual

Packaged solutions

Packaged solutions

Guaranteed SLAs, fixed pricing, pre‑scoped packages, low initial investment

Customer relationships

Customer relationships

Enhanced competitive edge with white‑label offerings

Vendor interface

Vendor interface

RMAs and level 3 escalation management

Customer story

Upgrade and ongoing management of hospital communications

Requirement

A Swedish university hospital needed to improve the quality of its IP telephony communications system.

What we did

  • Improved quality of communications, checked status of legacy Cisco Call Manager platform, and implemented required updates
  • Recognising previous problems may potentially recur, so implemented proactive system monitoring to prevent repeat

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