Microsoft Dynamics 365

The Dynamics 365 Opportunity

Transform business processes for your customers so they can better engage with theirs using intelligent applications that work seamlessly in the cloud.

Microsoft Dynamics 365 evolves Microsoft’s current CRM and ERP cloud solutions into one cloud service with new purpose-built apps to help manage specific business functions. Dynamics 365 apps are designed to be easily and independently deployed allowing customers to start small and grow into additional capabilities. Dynamics 365 empowers customers to adapt and innovate in real time with nimble, adaptable applications with ease.

Dynamics 365 solutions for

	Sales		Customer Service
Go beyond sales force automation by bringing digital intelligence into each deal to better predict customer’s needs—and deliver the personal attention that builds relationships and revenue.		Improve customer service through a single, unified experience that delivers end-to-end service across every channel—earning customer loyalty and empowering agents.

	Field Service		Talent
Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to get the job done right the first time.		Drive success by providing exceptional experiences across the talent journey—from attracting the right people with native LinkedIn tools to employee onboarding, engagement, and growth.

	Finance and Operations, Enterprise		Finance and Operations, Business
Optimize financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern enterprise business application.		Grow small to medium-sized business by connecting people and processes with a single system that has intelligence built in—making financial management, sales, service, and operations easier.

	Retail		Project Service Automation
Personalize customer engagement and increase employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office operations.		Run project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

	Marketing		Customer Insights
Bring marketing content, data, and processes together with Dynamics 365 and Adobe Marketing Cloud—to deliver engaging customer experiences across all touchpoints.		Understand customers to better engage them through intelligent insights. Using Dynamics 365 with Microsoft Azure, transform data into timely and relevant information, inferences, and predictions that help your business succeed.

Microsoft Dynamics Transition Policy

There are several transition options available to existing Microsoft Dynamics customers; this document is intended to clarify each option available. Special pricing is available for Microsoft Dynamics customers interested in reinventing their company in a cloud based, intelligent business application world, as well as customers who want to stay on-premises but are required to move to the new Dynamics 365 on-premises SKU structure.

View Microsoft Dynamics 365 Existing Customer License Transition Guide