We’re thrilled to announce the launch of WestconCare for Juniper.
This new service brings expert technical support to Juniper partners and customers, offering reliable assistance when it’s needed most. Whether it’s resolving product functionality issues or addressing configurations and performance concerns, our team will help.
With WestconCare now available for Juniper, channel partners can rest easy knowing they have a trusted support solution to keep their operations running smoothly.
What Is WestconCare for Juniper?
WestconCare is our dedicated support solution designed to provide fast and effective technical assistance. Think of it as your first line of defence when tech issues arise. From Level 1 and Level 2 incident management to Level 3 escalation when needed, we’ve got the tools, expertise, and people to tackle challenges head-on.
Why Partners Should Choose WestconCare
1. Expert guidance every step of the way
Our team of engineers isn’t just certified; they’re specialists in Juniper technologies. They understand your needs and will solve issues with pinpoint accuracy. When you choose WestconCare, you get a trusted partner who truly knows their stuff.
2. Multilingual service
With support available in English, French, German, Spanish, and Arabic, we ensure seamless communication no matter where you or your customers are based.
3. Effortless incident tracking
Our incident tracking integrates with leading ticketing systems to easily monitor progress.
4. Customised SLA options
One size doesn’t fit all, which is why we offer four service-level agreement (SLA) options. These are tailored to align with your operational demands and ensure you get the right level of support for your business.
5. Extended reach
By working with WestconCare, you tap into a global network of support capabilities. No matter the time zone or complexity of the issue, we’ve got you covered.
Get started today
WestconCare for Juniper is live and ready to help you deliver better, faster service to your customers. Your customers deserve the best, and with WestconCare, you’ll have the expert backup you need to deliver it. Don’t miss out on this opportunity to elevate your support game.
What are you waiting for?
