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Global leader in next-generation cybersecurity

Symantec has evolved to become the global leader in cyber security. Operating one of the world’s largest cyber intelligence networks, it sees more threats and protects more customers from the next generation of attacks than any other vendor. It helps business, government and individuals secure their most important data, wherever it lives.

Our partnership with Broadcom provides unparalleled access to the Symantec road map, product lifecycles and partner programmes. This complements the embedded expertise of our in-country teams of highly skilled, field-experienced engineers, support staff and certified trainers across Symantec’s best-of-breed solutions portfolio.

How can we help you?

Web support

We recommend using the web support portal to register new support cases.

For Priority 1 issues, please register the case in the web support portal and follow up with a call to Westcon support.

Phone support

8x5 phone support is primarily available in English with some support for Mandarin, Cantonese and Bahasa.

24x7 phone support is available for Priority 1 issues only.

Email case follow up

Email communication is available for existing cases. Reply to the case update notification email to continue the case follow up communication.

Partnership in practice

We work with Symantec to provide all the resources, support and opportunity partners need to succeed.

  • Expertise: Dedicated staff with Symantec experience, who consistently deliver unmatched partner and customer support.  
  • Dependability: Westcon’s global agreement with Symantec ensures consistent tools, quote processes and service delivery - for global service provider partners and SMBs alike.
  • Navigating a transforming channel: powerful digital toolsets and automation drive effective solutions lifecycle management and predictable recurring revenues

Working with us

Our value to partners

“We are fully focused on providing channel partners across APAC with the solutions, support and services that they have come to rely on from Westcon-Comstor and which have made us the leading specialised cybersecurity distributor in the region.”

Patrick Aronson

Executive Vice President, APAC

We've got you covered

Endpoint security

The best prevention, detection and response, cloud delivered with an intelligent, AI‑driven security console and a single agent.

Information security

Integrated solutions to help protect sensitive data across endpoints, cloud services, private apps and on‑premises.

Network security

A full array of network security solutions, as well as a shared set of advanced threat protection technologies.

Identity security

Mitigation of cyberattacks by enforcing granular security policies to stop unauthorised access to sensitive resources and data.

Westcon support portal

Open, track and update your cases

Broadcom support portal

  • Manage entitlements
  • Get licence keys
  • Access product information and downloads
  • Training and education

Symantec documentation

  • Release notes
  • Implementation guides
  • Administration and user documentation

Symantec resources


Symantec’s Security Platform

Learn more about how Symantec's Security Platform alongside our expert technical and market knowledge can accelerate your business.

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Symantec's Integrated Portfolio Solutions

Find out how to increase protection and cut costs and complexity with our expertise and Symantec's Integrated Portfolio Solutions.

Download guide

Symantec Endpoint Protection (SEP)

Discover how to win with Westcon and the most advanced endpoint security platform on the planet.

Download guide