In fact, collaborating to overcome the challenges of the last few years has made these essential relationships stronger. We spoke to one of our account managers in New Zealand, Jack Butler about the importance of Partner Success and how he works with them to help them adapt and grow in these extraordinary times.
How do you work with our partners as part of your role?
It’s my job to look after the people we work with and provide them with awesome service. But I also help them grow their businesses by constantly searching for new opportunities they can take advantage of. A lot of the time this is suggesting new products or processes they might not have thought of.
A recent example of this is when a partner asked me if I could suggest a solution to cut down on manual billing. I got our technical presales involved, and as a team we found a solution that enabled more automated billing processes, which helped them free up a resource to focus on other important tasks in the business.
How important is trust to the way you work with partners?
It’s essential. But it is also something that must be built over time and there are absolutely no shortcuts.