What are Westcon-Comstor’s business recovery plans?
Our business continuity plans are designed to ensure that we are able to recover normal business operations as quickly as possible, but also that we can mitigate impacts to our customers and partners during and beyond incidents such as COVID-19.
How is Westcon-Comstor ensuring the necessary inventory, equipment, and supplies to fill customer orders?
We are working closely with our vendors and carriers to identify potential supply chain issues and how to reduce their impact. We encourage our customers to work closely with their local Westcon-Comstor sales representatives to share information and plans for product demand and any physical delivery constraints at customer sites.
It is a constantly changing situation, in which we are doing everything possible to limit service disruptions to our customers.
We continue to work closely with our vendor partners to ensure adequate supplies in the face of potential disruptions, as well as monitoring backlogs, shipments and delivery acknowledgement dates.
How is Westcon-Comstor maintaining its Services capability?
Westcon Services have activated their Business Continuity Plan successfully which means that our Services staff who normally work in our offices, are now working from home. These staff use secure remote access with our service systems and information in accordance with our Information Security Policies; our staff has also been trained to follow secure procedures.
Where we use third party organisations within our service delivery, we are working closely with these organisations to maintain up to date availability of these third parties.
We are pleased to confirm that the following services are operational with full capacity:
- Westcon-Comstor Service Desk
- Westcon Support / Westcon Embedded
- Westcon-Comstor Engineer To Site
- Westcon-Comstor Proactive care (including Meraki ‘Add a Service’ managed services)
- Westcon-Comstor Professional Services (remote where possible)
We will continue to monitor our service environment and will communicate any changes as and when needed. If you have any questions, please contact your Westcon-Comstor Services Account Manager.
Is Westcon-Comstor Academy cancelling training courses?
All of our training courses have been made virtual events and delegates with existing bookings will be allowed to transfer their booking to a virtual training course with no extra charge. Any further queries can be answered by the local training representative.
Is Westcon-Comstor cancelling public events?
Every business unit is assessing upcoming customer events and is making appropriate local decisions for each event – whether to postpone, run virtually or cancel – based on the location and circumstances. Such decisions will be made in line with WHO, local government and health recommendations and will be communicated as quickly and clearly as possible.
Currently no public or private physical venue-based events are planned until further notice.