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Support Services

Tailored support to grow and strengthen your business

Our support services


Westcon Care

Flexible Level 1 and 2 vendor support for every service level



Reactive technical resources for tasks that fall outside of Westcon Care


Managed services

Proactive monitoring, administration, and managed support of IT infrastructure


Engineer to site

Onsite assistance for hardware replacement tasks

Download our Support Services overview to discover more.


Vendors we support

Why us

Round-the-clock support

24/7 product support, 365 days a year, in seven languages

Single point of contact

Access our team of vendor-certified support engineers, tools, and processes

Complementary services

Troubleshooting, configuration, change management, monitoring, and hardware replacement

Our Support Services achieved a ‘Great’ categorisation in our FY23 Net Promoter Score.

What our partners’ end-customers say

“Very good and quick support. Super know-how and an uncomplicated workaround solution.”

IT Infrastructure Development, large food manufacturer, 2022

“Westcon-Comstor understood our issue and opened a request with the vendor. Five-star support.”

Senior Communications Engineer, customer experience and secure collaboration technology business, 2022

“Outstanding! Westcon-Comstor’s Senior Cisco Engineer is doing a great job, reacting quickly and solving problems so perfectly for us.”

IT Manager, décor and fabrics producer, 2022

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Comprehensive training to future-proof your business

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Top-Down View: In Warehouse People Working, Forklift Truck Operator Lifts Pallet with Cardboard Box. Logistics, Distribution Center with Products Ready for Global Shipment, Customer Delivery

Supply chain

End-to-end logistics for global success

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Portrait of Two Creative Young Female and Male Engineers Using Laptop Computer to Analyze and Discuss How to Proceed with the Artificial Intelligence Software. Standing in High Tech Research Office


Turn our experienced team into yours

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