UC&C partners have long led the way in streamlining communication - from chatbots to call routing. But with 92% of companies planning to increase AI investment over the next three years¹, expectations around automation are rising fast.
Partners who embrace AI automation will stand out as strategic enablers of collaboration, not just platform providers.
Why AI Automation?
AI automation goes beyond bots. It connects tools, systems, and data to deliver smarter, faster, and more integrated collaboration.
With UiPath, partners gain a leading automation platform built for speed and simplicity. Its low/no-code environment means you don’t need deep technical skills to build powerful workflows - just a focus on delivering business value.
Practical Use Cases for UC&C Partners
View the ROI-driven examples in our interactive Automation for Beginners Foleon document.
- Onboarding Automation: OCR-powered workflows reduce manual HR effort by up to 75%, speed up onboarding 3–5x, and save $200–$500 per new hire².
- Support Automation: AI-driven ticket handling improves resolution speed by 33–50%, with major cost savings for mid-sized teams³.
- Agentic Follow-Ups: AI agents trigger next steps post-meeting — from booking demos to sending reminders — delivering up to 40% efficiency gains and 245% ROI⁴.
- Collaboration Insights: UiPath’s orchestration tools surface real-time insights across UC&C, CRM, and project platforms, improving time-to-value by up to 67%⁵.
Find out how you can start protecting and growing your customer base without needing to build a full automation practice from scratch.
NEW for Westcon Partners: Professional Services for Automation
For Partners ready to evolve, our Professional Services offering provides a fast-track to delivering advanced, cross-domain automation, without the overheads.
- Accelerate time-to-value with ready-to-deploy solutions and white-labelled delivery
- Scale without overhead by leveraging our expertise, frameworks, and support
- Win more deals by offering outcome-based services that go beyond provisioning and support
The Risk of Standing Still
Relying solely on built-in UC&C automation means:
- Competing on the same ground as other providers
- Missing opportunities to connect with CRM, HR, and service platforms
- Losing visibility into broader business outcomes that improve UX and reduce churn
Customers want more than communication - they want connected collaboration that’s secure, efficient, and intelligent.
Build with Us
Our Partner programmes are designed to give you a serious competitive advantage. Tech Xpert equips your team with practical enablement to apply automation where it matters most. Intelligent Demand connects you with high-intent customers ready to invest.
Together, they help you scale your services, sharpen your positioning, and win more of the right business.
Check out our Automation for Beginners Foleon Document
Become a Partner, or download the Sales Playbook
Sources:
*¹ McKinsey & Company: Superagency in the workplace: Empowering people to unlock AI’s full potential
*² UiPath Documentation Portal – Automation ROI Comparison
*³ UiPath Insights – Automation ROI Dashboard
