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Support

Unmatched IT support and monitoring capabilities

Our support services

When the need arises for service desk support, look no further.

With ten service centres globally and more than 100 certified helpdesk experts providing 24/7 level 1 and 2 support across multiple vendors, we have the skills and capacity to help.

Removing the need for partners to develop their own support teams, our service-desk capability eliminates the effort of managing tickets and handles all necessary vendor interface.

Simplifying support provision saves resources, time and effort. Ensuring that systems continue to run smoothly. Freeing partners up to focus on new opportunities.

Rely on us to help keep customers satisfied.

How we can help

Global footprint

Global footprint

Ten network and security operations centres across the globe. Supporting anytime, anywhere.

Engineer to site

Engineer to site

Our specialised engineers work onsite to provide preventative support for planned tasks.

24/7 hotline

24/7 hotline

Incident response 24/7. Issue troubleshooting and escalation if necessary.

What our partners say

“All the engineers involved were very knowledgeable and they responded to my questions in a swift and professional manner. I’m very pleased with the assistance we received. The site is now up and running with a new, replacement device! Thank you!” 

“It was a great experience working with your technicians. They were very knowledgeable and happy to help.” 

“Your technician was terrific! He really helped us get back on track, and escalated to the vendor when needed, leading to a very successful outcome. Great work!”

Customer stories

Built and managed security operation centre using multiple vendors

Requirement

A Spanish partner asked us to build and manage a security operation centre using multiple vendors, including Check Point, Palo Alto Networks, Fortinet and Symantec.

What we did

  • Deployed nine engineers in end-customer’s HQ
  • Provided support and day-to-day admin
  • Handled project management and deployment in its data centres and branches

Created out-of-hours extension to in‑house service desk

Requirement

A UK-based managed services provider required an extension to its in-house service desk to support key clients.

What we did

  • Created out-of-hours technical service to support its existing Polycom and Cisco portfolio
  • Saved partner time and expense of providing the additional service
  • Added 50 hours of consumption-based engineering skills to support its technologies, services and end-customers

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