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Services driving cloud success

Unlocking cloud migration opportunities through better customer experience

Our services help you support virtualisation, cloud migration and cloud optimisation projects without having to invest in in-house resources. Product quality and price are a given when it comes to influencing buying behaviour, but customer experience is where channel partners can really excel and make themselves indispensable. Speed, convenience, consistency and a more personal approach are key.

While direct models and marketplaces such as AWS, Azure and Google offer a number of benefits, channel partners can stand out from the direct model competition and develop long-term customer relationships by focusing on the value only they can deliver: trust, technology expertise, consultancy and – most importantly – the human touch.

Why choose Westcon?

Our services cover every stage of the product lifecycle and allow you to be agile when moving to software sales in the short term or build out a cloud-focused strategy for the long-term. We plug knowledge, resource, focus and functional gaps where needed. Our services are generally cheaper than vendor-delivered services, with a single procurement stream.

Key benefits

  • Scale up at your speed: Build a cloud deployment pipeline using Westcon Services to build a robust business case for investing in specialist cloud resources in-house
  • A focused approach: Lean on our services teams to enable your teams to focus their time on what they do best
  • Accountability and trust: Using our multi-vendor certified experts means you can deliver excellent customer experience with clear SLAs and escalation processes 
Contact us Download capabilities matrix

How we can support you

See how our services can support you VirtuallyNOW with virtualisation, cloud migration and cloud leadership projects with these use cases.

 

PROTECT – virtualisation

A public-sector, multi-branch organisation has identified that its physical security appliances and firewalls will be EOS within three months. Current delivery lead times and supply shortages mean any new physical equipment wouldn't arrive for approximately six months. As the appliances are critical and require support to fully operate, waiting for the hardware to be available is not an option.

Steps

Our services

Analysis of current on-prem infrastructure and define vendors

  • Pre-sales experts
    Our local technology experts offer support with product demos, PoC and end-user consultations.
  • Engineer-on-retainer
    We offer various flexible Professional Services advice packages, giving you access to specialised resources for as long as you need.

Removal and destruction of old physical infrastructure

  • IT asset disposal
    Offer total peace of mind knowing that all old hardware appliances have been removed and either destroyed or recycled in a fully compliant manner.

Implement and fine tune the solution

  • Installation packages
    Rely on our Professional Services teams to remotely implement and fine tune our virtualisation project.

Manage the environment

  • Westcon Care, Support Assist, Proactive care
    We offer various support service packages ranging from basic L1 and L2 remote assistance, complimentary support services to full 24x7 end-to-end device monitoring and administration.

Subject to availability and geographical coverage


EXPAND – cloud migration

A multi-national, multi-site manufacturing organisation is already using some cloud products such as Office 365. With COVID having forced a quick adoption of partial cloud migration, the business is undergoing a strategic evaluation of a full cloud migration roadmap. The CEO is bought in, having seen the initial cloud move as a success. She is also getting excited about the possible cost savings through pay-as-you-go models, periodic billing and possible office location cost savings by removing physical IT equipment from site.

Steps

Our services

Identify systems suitable for further cloud migration

  • Pre-sales experts
    Our local technology experts offer support with product demos, PoC and end-user consultations.
  • Engineer-on-retainer
    We offer various flexible Professional Services advice packages, giving you access to specialised resources for as long as you need.

Build strategy for identity access management, monitoring and reports

  • Security assessment
    Vendor-agnostic security posture assessments to support a cloud migration strategy.

Remodelled billing plan to offer customer a flexible multi-year billing plan

  • Flexible payment solutions
    Our finance offering supports resellers as well as end users to overcome budget constraints, combine multi-vendor solutions into a single subscription, and align billing and payment schedules.

Rollout

  • Bespoke installations/migrations and project management
    Ensure optimal customer experience by supporting complex staged migration schedules with our bespoke installation services. A Westcon Project Manager can manage a smooth roll out.

Enhanced monitoring tool and managed service scope to cover additional cloud platforms

  • Westcon Care, Support Assist, Proactive care
    We offer various support service packages ranging from basic L1 and L2 remote assistance, complimentary support services to full 24x7 end-to-end device monitoring and administration.

Subject to availability and geographical coverage


TRANSFORM – cloud leadership

A large financial services provider’s customer has recently expanded its business into new territories. They have already implemented a cloud security strategy, which is running as it should, so the board has tasked the IT function to explore cost-saving options without compromising security levels.

Steps

Our services

Analysis of performance, security and usage

  • Pre-sales or consulting experts
    We can support you to identify where your cloud environment can be more efficient, such as reducing costs by only paying for server resources when used, using a single management platform to manage all cloud infrastructure, and seeing what systems are used regionally that can be merged.

Minimise resource workloads and overcome IT skill shortages in the market

  • Proactive care
    Provide 24x7 end-to-end device monitoring and administration by our engineers, who take proactive decisions on threats, updates, maintenance or change requests. Competitively priced and fully transparent, this service reduces the cost of IT ownership and ensures contractually defined SLAs.

Remodelled billing plan to offer customer a flexible multi-year billing plan

  • Flexible payment solutions
    Our finance offering supports resellers as well as end users to overcome budget constraints, combine multi-vendor solutions into a single subscription, and align billing and payment schedules.

Deliver ongoing value that goes beyond contractual SLAs

  • Solution Lifecycle Management
    SLM is our recurring revenue model for partner to improve customer retention, maximise adoption, expansion and renewal opportunities.
  • Westcon i.D
    Our on-demand prospect profiling service allows you to access actionable, meaningful end-user reports. Interrogating technographic, firmographic and budgetary intelligence for your customers, this intelligence allows you to position yourself as a true adviser and expert by anticipating potential issues before they occur and deliver value that exceed expectations. A great example is a ‘Shadow IT’ assessment.

Subject to availability and geographical coverage

Our services offering

Extend capabilities. Expand opportunities. Increase margin.

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Education

Our accredited engineer and end-user training helps you drive maximum value from your IT investments.

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Professional

Our professional services help you pursue more opportunities with technical support and insight from accredited engineers.

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Support

Our scalable support services help you manage your IT infrastructure with virtual support, remote monitoring or on-site engineering expertise.

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Flexible payment solutions

Our funding solutions blend software billing and traditional distribution with flexible payment schemes to overcome budget constraints and accelerate the adoption of latest technology.

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Supply chain

Our supply chain services provide end-to-end logistics and operational excellence – locally, regionally and globally.

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Solution Lifecycle Management

Our recurring revenue model for partners is built to improve customer retention, maximise adoption, expansion and renewal opportunities.

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