Support

Scalable support is critical to customer success and building lasting business relationships.

Our extensive and flexible support services manage IT infrastructure with virtual support, remote monitoring and on-site engineering, based on your business needs and technical requirements.

Care – Flexible level 1 and level 2 vendor support for every service level required
Assist – Complementary support service for day-to-day tasks
Proactive care – Monitoring, administration and managed support of IT infrastructure
Engineer to site – On-site assistance for hardware replacement tasks

Contact us Download guide

How we can help

Unlimited product support

Available 24/7 via web, phone or email through our 10 support centres, in five local languages

Single point of contact

Easily access our team of vendor-certified support engineers, tools and processes

Complementary services

Including troubleshooting, configuration, change management, monitoring and hardware replacement

Vendors we support

What our partners say

“All the engineers involved were very knowledgeable and they responded to my questions in a swift and professional manner. I’m very pleased with the assistance we received. The site is now up and running with a new, replacement device! Thank you!”

“It was a great experience working with your technicians. They were very knowledgeable and happy to help.”

“Your technician was terrific! He really helped us get back on track, and escalated to the vendor when needed, leading to a very successful outcome. Great work!”

Customer story

Built and managed security operation centre using multiple vendors

Requirement

A Spanish partner asked us to build and manage a security operation centre using multiple vendors, including Check Point, Palo Alto Networks, Fortinet and Symantec.

What we did

Deployed nine engineers in end-customer’s HQ
Provided support and day-to-day admin
Handled project management and deployment in its data centres and branches

Explore more services