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Palo Alto Networks

Delivering a new era of detection, prevention and response

Palo Alto solutions


Network security

The industry-defining network security platform provides consistent protection across the network, cloud and mobile user.

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Prisma SASE is the industry’s most complete SASE solution, combining industry-leading solutions to secure the hybrid workforce.

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Cloud native security

Prisma Cloud provides the industry’s most complete Cloud Native Application Protection Platform, providing powerful, agile and flexible cloud security.

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Security operations

Cortex is the industry’s only open and integrated AI-based continuous security platform that constantly evolves to stop the most sophisticated threats.

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Being a Palo Alto Partner in practice

As its leading global distribution partner, we work with Palo Alto Networks to provide all the resources, support and opportunity partners need to succeed.

  • Next-level support: as an Authorised Support Centre, we’re trusted by Palo Alto Networks to resolve its customers’ technical support issues or challenges
  • Channel enablement: we help partners maximise Palo Alto Networks' channel programmes, including the multi award-winning NextWave programme
  • Global consistency: our global distribution agreement with Palo Alto Networks ensures consistent delivery, execution, pricing and SLAs
  • Certified knowledge: our certifications as Global Authorised Training Partner and Certified Professional Services provider mean that we're in the best possible position to enable you and your business

Find out how Westcon, as a leading Palo Alto distributor, can help you accelerate your Palo Alto Networks business.

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Distributor of the year

  • Global Distributor of the Year 2020 and 2021

Helping partners to expand their business



Customers get discounts of up to 50% on Premium AIOps, a la carte subscriptions and Palo Alto solution bundles when they upgrade their hardware.

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Discover Panorama

Customers get discounts of up to 50% on Panorama virtual machines and associated support SKUs for 3 years+ with a PA-400 purchase.

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Supercharge your business as a Palo Alto partner

Receive additional discounts on VM-Series and CN-Series deal registrations and new customer deals – on top of existing NextWave incentives.

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Increase WildFire with Your Install Base

Customers get an additional 1-year of WildFire at no extra cost when they purchase a standard 3- or 5-year WildFire license.

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PA-400 PRO bundle with PAN-OS SD-WAN

Customers who purchase the PRO bundle for the PA‑400 Series receive PAN‑OS SD‑WAN at no extra cost.

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PA-410 subscription bundles

The Professional and Enterprise PA-400 bundles offer a simplified buying process, increased deal size opportunity and superior value over the competition with unmatched security.

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Earn rewards with Palo Alto partner incentives


BON VOYAGE incentive

Palo Alto partners earn points on eligible deals for the chance to win monthly and quarterly prizes, as well as a $40,000 luxury trip.

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SASE Accelerate rebates and incentives

Palo Alto partners earn cash payouts for eligible closed SASE deals, complete technical certifications for the chance to win prizes, and get an additional 5% rebate on qualifying SASE deals.

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Prisma Cloud Unleashed incentive

Partner Representatives and Sales Engineers earn cash payouts for eligible closed net-new Prisma Cloud deals.

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Helping partners convert opportunities


Security Lifecycle Review

Help your customers understand where they have potential risks on their network that could affect the security of their business.

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Best Practice Assessment

Enhance your customers’ security through the adoption of best practices that deliver better protection through better prevention.

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Ultimate Test Drive

A half-day workshop using hands-on scenarios that highlight the end-user benefits of switching to a Palo Alto Networks' firewall solution.

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Helping partners to scale

We understand the demands involved in fulfilling customer requirements, and so we offer a range of complementary services to enable you to:

  • adopt new technologies
  • build new revenue streams
  • increase your focus on selling and accelerate your sales cycle
  • enhance customer success and loyalty to improve ROI
  • facilitate adaptation to and profit from annuity-based propositions

Education services

  • We offer vendor-accredited courseware, qualified instructors with real-world experience, the latest immersive digital labs and high-class facilities
  • Delivery options support standard vendor certification, bespoke and tailored content
  • English, French, Spanish, Italian, Arabic and Mandarin-speaking certified instructors
  • Palo Alto Networks training credits are accepted as payment
  • We offer a practice lab stand-alone rental option for Strata, Panorama and Cortex XDR
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Support services

  • Best-in-class L1/L2 support (L3 support delivered in collaboration with Palo Alto Networks)
  • Multi-vendor trained support teams for optimal help with your end-customers security queries
  • Extended support options offer tailored assistance with all end-customer needs
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Professional services

  • A highly skilled Palo Alto distributor-certified engineering team for filling capability or capacity gaps
  • Project support across the entire product lifecycle to ensure optimal ROI for you and your customers

Contact Westcon Support For Palo Alto Products

Web Support

For customers who purchased Westcon own contract only.

For priority 1 request, please register the case in the web support portal and follow up with a telephone call.

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Phone Support

8x5 phone support is primarily available in English with some support for Mandarin, Cantonese and Bahasa (best effort).

24x7 phone support is available in English for Priority 1 issues only.

Singapore (Main):    +65 6876 5767
Australia: +61 1800 808 620
New Zealand: +64 0800 100 730
Indonesia: +62 21 8062 1441
Philippines: +63 286 838 115
Taiwan: +886 0080 112 8148

Email Support

Email is not monitored 24x7. For priority 1 request, please send an email and follow up with a telephone call.

IMPORTANT: Do not alter the email subject when responding to the email.

Management Escalation

Standard Support

On Duty Support Engineer

Email Support

Phone Support
Hotline: +65 6876 5767

Support Manager

Escalation to Support Manager

Name: Siew Mun Chang
Mobile: +60 12 302 2628


Services Director

Escalation to Service Director

Name: Anand Alamuru
Mobile: +65 8163 1134