Palo Alto Networks solutions from a leading distributor

Palo Alto Networks and Westcon-Comstor have a long-standing partnership. We’re proud to be their leading global distributor, using our reach, expertise and resources to support partners’ Palo Alto Networks growth journey.

Its pioneering platform approach safeguards digital transformation with continuous innovation that combines breakthroughs in security, automation and analytics. Palo Alto Networks solutions are simple, comprehensive and scalable.

Palo Alto Networks’ best-of-class platformisation approach lets you deliver for your customers.

Supercharge their risk posture
Reduce security complexity
Gain speed through automation

Palo Alto Networks solutions

Network security

The industry-defining network security platform provides consistent protection across the network, cloud and mobile user.

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SASE

Prisma SASE is the industry’s most complete SASE solution, combining industry-leading Palo Alto Networks solutions to secure the hybrid workforce.

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Cloud native security

Prisma Cloud provides the industry’s most complete Cloud Native Application Protection Platform, providing powerful, agile and flexible cloud security.

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Security operations

Cortex is the industry’s only open and integrated AI-based continuous security platform that constantly evolves to stop the most sophisticated threats.

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Being a Palo Alto Networks Partner in practice

As a leading Palo Alto Networks distributor, we work with them to provide all the resources, support and opportunities partners need to succeed.

Next-level support

As an Elite Authorised Support Centre, we’re trusted to resolve customers’ technical support issues or challenges across the full portfolio.

Channel enablement

We help partners maximise Palo Alto Networks distributor channel programmes, including the multi-award-winning NextWave programme.

Global consistency

Our global distribution agreement ensures consistent delivery, execution, pricing and SLAs.

Certified knowledge

We’re a Global Authorised Training Partner and Certified Professional Services provider for EMEA. We're in the best position for you and your business to succeed with Palo Alto Networks solutions.

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our team Become a partner

Working with us

Our value to partners

Become a partner

Our Awards

Palo Alto Networks distributor of the year

Global Distributor of the Year 2020 and 2021
EMEA Distributor of the Year 2019, 2020, 2022 and 2023
EMEA Marketing Distributor of the Year 2021, 2022, and 2023
EMEA Cortex Distributor of the Year 2021, 2022, and 2023
EMEA SASE Distributor of the Year 2022 and 2023

Ride the NextWave

Aiming for a higher NextWave partner status this year?

Discover our support, programmes and initiatives to ride the NextWave to Palo Alto Networks success.

All you need to know

Training Courses and Certification

Join our award-winning trainers for instructor-led sessions that allow you to conduct extensive hands-on exercises and apply real-world knowledge and experience to Palo Alto Networks solutions.

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Drive sales and boost profitability on Palo Alto Networks solutions with customer discounts and partner promotions

Refresh+

Customers get extra discount offers for gen-4 hardware trade-ins, à la carte subscriptions, core security bundle subscriptions, and network management.

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Core Security Bundles

Customers get 5 Cloud-Delivered Security Subscriptions for the price of 2.9 when they purchase eligible NGFWs.

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Partner Perks

Partner sales representatives earn up to $5k in NextWave Reward Points for eligible closed/won opportunities.

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AccSLRate

Partner SEs earn $250 in NextWave Reward Points for running a Security Lifecycle Review on a net-new logo competitive Palo Alto Networks solution.

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* requires log-in to their partner portal

We hold NGFW stock

As Palo Alto Networks distributor of the year, we’ve extended our unique position by holding stock of PA-410, PA-415, PA-440, PA-445, PA-450, PA-460, PA-1410, PA-1420, PA-3410, PA-3420, PA-3430 and PA-3440 hardware and accessories for shipping in a matter of days across EMEA.

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palo-alto-networks-authorized-global-training-partner

Certification training

As an Authorised Global Training Partner of Palo Alto Networks solutions and Palo Alto Networks distributor, we offer certified and accredited training for partners and their customers.

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Events

Enhancing Palo Alto Networks support structure, we run and attend events all around the world, so take a look at what events are happening near you.

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Helping partners scale their Palo Alto Networks solutions

We understand the demands involved in fulfilling customer requirements, and so we offer a range of complementary services to enable you to succeed as a partner:

adopt new technologies
build new revenue streams
increase your focus on selling and accelerate your sales cycle
enhance customer success and loyalty to improve ROI
facilitate adaptation to and profit from annuity-based propositions

Education services

We offer vendor-accredited courseware, qualified instructors with real-world experience, the latest immersive digital labs and high-class facilities
Delivery options support standard vendor certification, bespoke and tailored content
English, French, Spanish, Italian, Arabic and Mandarin-speaking certified instructors
Palo Alto Networks training credits are accepted as payment
We offer a practice lab stand-alone rental option for Strata, Panorama and Cortex XDR

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Managed services

Automated remote monitoring of the IT security infrastructure
Extended maintenance of the IT security estate tailored to specific end-customer needs
Capex cost transformed to Opex for more flexible investments

Support services

Best-in-class L1/L2 support (L3 support delivered in collaboration with Palo Alto Networks)
Multi-vendor trained support teams for optimal help with your end-customers security queries
Extended support options offer tailored assistance with all end-customer needs

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Professional services

A highly skilled Palo Alto Networks distributor-certified engineering team for filling capability or capacity gaps
Project support across the entire product lifecycle to ensure optimal ROI for you and your customers

Become a registered
Palo Alto Networks partner

Sign up for the Registered Partner Programme and you'll get access to a vast range of partner benefits – just by filling in an application form.

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Latest News

View more articles

2 MONTHS AGO Announcements

Westcon-Comstor and Broadcom collaborate to accelerate channel partner growth in India

2 MONTHS AGO Announcements

Westcon-Comstor to distribute Cloudflare solutions in Indonesia, Malaysia, and Singapore

4 MONTHS AGO Announcements

Westcon-Comstor expands Tech Xpert community into APAC to foster knowledge sharing and drive innovation

Internet of Things

Palo Alto Networks is part of our IoT vendor ecosystem. We help you unlock the potential of IoT and the Intelligent Edge.

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Helping partners to expand their business

Helping partners convert opportunities

Certification training

As an Authorised Global Training Partner, we offer certified and accredited training for partners and their customers.

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Certified Professional Services

As a Certified Professional Services Provider, we fill any gaps you may have in your Palo Alto Networks' capabilities or coverage, so you can deliver greater value and satisfaction.

See our services

Helping partners to scale

Contact Westcon Support For Palo Alto Products

Web Support

For customers who purchased Westcon own contract only.

For priority 1 request, please register the case in the web support portal and follow up with a telephone call.

Get Support Now

Phone Support

8x5 phone support is primarily available in English with some support for Mandarin, Cantonese and Bahasa (best effort).

24x7 phone support is available in English for Priority 1 issues only.

Singapore (Main):	+65 6876 5767
Australia:	+61 1800 808 620
New Zealand:	+64 0800 100 730
Indonesia:	+62 21 8062 1441
Philippines:	+63 286 838 115
Taiwan:	+886 0080 112 8148

Email Support

Email is not monitored 24x7. For priority 1 request, please send an email and follow up with a telephone call.

IMPORTANT: Do not alter the email subject when responding to the email.

PANSupportNOC.apac@westcon.com

Management Escalation

Standard Support

On Duty Support Engineer

Email Support
PANSupportNOC.apac@westcon.com

Phone Support
Hotline: +65 6876 5767

Support Manager

Escalation to Support Manager

Name: Siew Mun Chang
Email: siewmun.chang@westcon.com
Mobile: +60 12 302 2628

Services Director

Escalation to Service Director

Name: Anand Alamuru
Email: Anand.Alamuru@westcon.com
Mobile: +65 8163 1134

Palo Alto Networks

Palo Alto Networks solutions

Network security

SASE

Cloud native security

Security operations

Being a Palo Alto Networks Partner in practice

Our Awards

Palo Alto Networks distributor of the year

Ride the NextWave

Aiming for a higher NextWave partner status this year?

Training Courses and Certification

Drive sales and boost profitability on Palo Alto Networks solutions with customer discounts and partner promotions

Refresh+

Core Security Bundles

Partner Perks

AccSLRate

We hold NGFW stock

Certification training

Events

Helping partners scale their Palo Alto Networks solutions

Education services

Managed services

Support services

Professional services

Become a registered Palo Alto Networks partner

Latest News

Westcon-Comstor and Broadcom collaborate to accelerate channel partner growth in India

Westcon-Comstor to distribute Cloudflare solutions in Indonesia, Malaysia, and Singapore

Westcon-Comstor expands Tech Xpert community into APAC to foster knowledge sharing and drive innovation

Internet of Things

Helping partners to expand their business

Helping partners convert opportunities

Certification training

Certified Professional Services

Helping partners to scale

Contact Westcon Support For Palo Alto Products

Web Support

Phone Support

Email Support

Management Escalation

Become a registered
Palo Alto Networks partner