Secure. Simplify. Scale with Confidence.
The Westcon Zscaler Velocity Platform is a flexible, consumption‑based cloud security offering designed to help partners accelerate customer adoption of Zscaler Zero Trust Exchange across Asia Pacific. Velocity removes procurement friction, simplifies operations, and aligns security investment to customer growth and maturity — enabling predictable outcomes in a rapidly evolving threat landscape.
Built on Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX), the Velocity Platform brings together essential Zero Trust capabilities in a modular, scalable platform optimized for hybrid and cloud‑first environments. Partners can select from Base, Standard, and Premium platform options to meet different customer needs while benefiting from predictable monthly billing aligned to usage.
Key highlights include:
Velocity allows partners to focus on delivering customer outcomes and long‑term value, while Westcon simplifies licensing, commercial management, and operational engagement across the region. The platform is designed to support scalable Zero Trust adoption without adding operational complexity.
Westcon support services complement — and do not replace — Zscaler Support or managed security services.
To further support partners post‑sale, Westcon delivers partner‑enabled Zscaler support services through its Kuala Lumpur Technical Centre (KLTC) — the APAC Center of Excellence for technical support operations. These services are designed to align closely with Zscaler Support Essentials and provide a clear, structured escalation model.
These services are not MSSP or SOC services and do not include continuous monitoring, detection, or response activities.
Support at a glance:
APAC Center of Excellence with 50+ certified engineers
Extended business hours (6:00am–6:00pm SGT, Mon–Fri) with 24x7 standby for P1 incidents
L1–L2 post sales and break fix support for entitled customers
Structured escalation into Zscaler L2/L3 via the Zscaler Support Portal
Learn more about the Velocity Platform and available support services:
Whether you are looking to submit a deal registration (DR) or have general questions about the Velocity Platform, our team is here to help.
All inquiries submitted through this page are routed to the APAC ISR team, who will coordinate with the relevant in‑country teams as required to ensure timely and consistent engagement.