In such a dynamic and fast-changing global environment, events in one part of a supply chain can quickly impact the ability of companies to operate effectively. “When something happens, good or bad, we are transparent and work with our partner through the process,” says Stacey. “Sometimes processes change due to circumstances beyond anyone's control and sometimes they change to suit our customers’ needs. But whatever happens, our customers know they can trust our in-house experts to guide them and get their goods where they need to be safely and following compliant processes.”
Removing the guesswork
There is no getting around the fact that supply chains are complex and maintaining effective oversight over how they are functioning is difficult. At Westcon-Comstor, we don’t have all the answers, but we do have several advantages we can offer our partners. Firstly, we operate in over 200 countries and have logistics centres in 28 central locations. This reach means we have the global capability to help our partners get their goods moving efficiently.
Secondly, we have a hugely experienced team. “Our partners can come to us trusting that we will provide an answer,” says Stacey. “From our inhouse experts on all categories from Exporter of Record (EOR) to Forward Stocking, to additionally having the right industry expert ranging from imports to local brokers in country.”
All of this is helping us make the supply chains our partners rely on more transparent and therefore more effective. “When supply chains are more transparent, we find partners are more likely to engage,” says Stacey. “What makes it easier for them is having a knowledgeable team who take the time to explain the processes and solutions instead of leaving them to guess or question the next piece of the puzzle.”