Westcon‑Comstor strengthens support for end customers with regional expertise and designated engineers in APAC
New Designated Support Engineer model and Centres of Excellence provide proactive, localised support for cybersecurity users
KUALA LUMPUR, MALAYSIA – 18 May, 2026 – Westcon-Comstor, a global technology distributor specialising in cybersecurity, networking and hybrid cloud solutions, today announced the continued expansion of its regional customer support capabilities across Asia Pacific (APAC), underscoring its focus on delivering high‑quality, in‑region technical support for end customers across its ecosystem of technology partners.
As part of its ongoing commitment to partner and customer success, Westcon‑Comstor introduced its APAC Support Centre of Excellence (COE) in Malaysia in 2020, followed by an expansion to India in 2024 and, earlier this year, the launch of a new Centre of Excellence in New Zealand. Together, these COEs provide direct, localised technical support to end customers and partners, addressing concerns around post‑sales support across complex, multi-vendor environments in the region.
Most recently, Westcon‑Comstor’s regional support operations was able to achieve a Customer Satisfaction Score (CSAT) of 91% for Broadcom software support, highlighting the effectiveness of its regional Centres of Excellence and designated support model.
Backed by certified engineers, including certified specialists across leading cybersecurity, networking and cloud platforms, the APAC COEs provide coverage across a wide range of strategic technology partners such as Symantec, Carbon Black, Palo Alto Networks, Zscaler, VMware, AWS, and others.
Customers benefit from extended business hours, access to advanced engineering resources, and an integrated support experience that enables seamless collaboration with vendor support tools, escalation pathways, and expert teams.
As part of its continued investment in end customer support, Westcon‑Comstor is also launching its Designated Support Engineer (DSE) programme across APAC, delivered through the APAC Technical Centre in Malaysia and India.
Designed to provide customers with a named, primary technical point of contact, the Designated Support Engineer (DSE) programme enables engineers to develop deep knowledge of each customer’s environment, configurations, and business and security priorities.
This engagement model helps reduce downtime and accelerate issue resolution, strengthens risk mitigation through proactive guidance, and delivers ongoing value via knowledge sharing, troubleshooting support, and regular product and case reviews, while supporting improved lifecycle planning and greater product adoption over time.
“Our continued investment in regional Centres of Excellence and the launch of the Designated Support Engineer programme reflect Westcon‑Comstor’s focus on delivering meaningful outcomes for both customers and vendors across the APAC region,” said Patrick Aronson, APAC Executive Vice President and Chief Marketing Officer at Westcon‑Comstor. “By combining local, highly experienced engineers with deep multi‑vendor expertise and a proactive support model, we’re helping organisations reduce risk, resolve issues faster, and unlock greater value from their technology ecosystems – while reinforcing the success of our partners.”
Last year, Westcon-Comstor also received the JAPAC Partner Services Excellence Award at the Palo Alto Networks APAC 2025 Partner Executive Kick-Off, marking its continued dedication to partner services through its Authorised Services Centre (ASC) Backline, delivered by the Technical Centre in Malaysia.
About Westcon-Comstor
Westcon-Comstor is a global technology distributor specialising in cybersecurity, networking and hybrid cloud solutions. With a presence spanning more than 50 countries, it drives innovation by connecting technology from the world’s leading IT vendors with a channel of resellers, systems integrators and service providers. By combining data-driven intelligence, technical expertise and strong partnerships, Westcon-Comstor empowers channel partners to seize opportunities and achieve sustainable growth. It goes to market through three lines of business: Westcon, Comstor and Rebura.
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