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    Avaya

    Worldwide leader in contact centres, unified communications and cloud business solutions

    Avaya is a global leader in unified communications and contact centres. Through its open, converged and innovative solutions, it makes intelligent customer experiences for partners and their end users – in the cloud, on premise, or a hybrid of both.

    Partnership in practice

    • Winning team: we are Avaya’s International Distributor of the Year, in recognition of our commitment to partners, global presence and unprecedented growth
    • Diamond level: as an Avaya Diamond Partner, partners can be sure of our customer focus and exceptional value-added services built around its portfolio
    • Knowledge base: as an Authorised Avaya Learning Partner, we deliver flexible training options that partners need to implement and manage Avaya products successfully
    • Local availability: with one of the largest Avaya stock holdings in distribution, we provide efficient pre-staging facilities and fast, reliable delivery

    Working with us

    Our value to partners

    Become a partner

    The Avaya partner experience

    1 in 4 customers

    already use
    Avaya UC solutions

    		  

    Recognised leader

    by Gartner, Frost & Sullivan
    and others independent analysts

    		  

    90% of Fortune 500

    companies trust
    Avaya solutions

    		  

    5-star rated

    partner programme
    (CRN, 2020)

    Our Avaya solutions

    Avaya CCaaS

    A cloud-based solution that delivers a comprehensive, integrated and open CCaaS architecture with security, scalability and versatility at its core, making it easy for businesses to deliver an effortless customer experience across different channels and devices.

    Find out more

    Avaya Spaces

    Easy-to-use, reliable and scalable cloud-based video conferencing and meeting app that supersizes team collaboration online. Meets the challenges of a work-from-anywhere world – from any location, on any device.

    Find out more

    Training Courses and Certification

    Join our award winning trainers for instructor-led sessions that allow you to conduct extensive hands-on exercises and apply real world knowledge and experience.

     

    Find course

    Key benefits of selling Avaya

    Growth rewards and incentives

    The Avaya Sales Agent programme delivers the cloud solutions your customers want and the financial rewards you want.

    Education and certification

    Gain new competencies with Avaya's sales enablement programmes and product certification for Avaya Cloud Office.

    Cloud migration tools

    It's easy to plan migrations from legacy Avaya to new cloud solutions. And the ACO portal lets you quote, order and manage it all.

    High-touch support

    Extend Avaya's support services to your customers, including deploying, supporting and managing hybrid cloud, on-premises and legacy solutions.

    Avaya branded devices

    The highest quality desktop and conference devices, built with a dedicated configuration template for each partner.

    Constant innovation

    Avaya’s commitment to innovation means your customers start with the same features they know today but can also add more in the future.

    Customer success story

    Avaya Cloud Office helps overcome the pandemic, 
    eliminate territorial barriers and boost business.

    Read case study

    Westcon Connect

    Westcon Connect, powered by ForgeServe, is a robust, scalable device management solution for the provisioning and management of IP devices through the cloud, such as end points and ATAs.

    The cloud-based service management application simplifies complex technology and processes whilst unlocking best of breed solutions. Empowering voice eco-system distributors and resellers with a toolbox of deployment, maintenance and support features giving vendors a clear edge over their competition.

    Our solution provides value-added MSPs, resellers, service providers and enterprises with the complete lifecycle management solution they need to increase margins, minimise operating expenses and exceed customer needs in today’s competitive market.

    No more ‘plug and pray’

    Connect unlimited devices, offer unlimited logical advanced groups for device management in bulk or single device, and provide access to endpoints from multiple high-performance vendors. The Westcon Connect solution comes pre‑built with three powerful management capabilities in its FS‑Connect and FS‑Engage modules:

    • Asset management
    • Remote management
    • Advanced estate management

     

    Multi-vendor support, including:

    Want to find out more?

    Watch our webinar     Download overview guide

    Workplace To Go

    Example combinations

    Personalised end-user hardware that's ready to install

    Workplace To Go is a pre-configured and optimised package of hardware ready for your customers. Mix and match the perfect combination of phone and headset, then provide to your customer packed into one box and fully equipped with cables and a quick-start guide.

    Key benefits

    • Latest software installed
    • Documentation provided in local language
    • Quick-start plug-and-play guide provided
    • Terminals assembled in most user-friendly way for you
    • Any defective hardware removed, minimising DOA
    • Outer packaging can be personalised
    • Managed services / provisioning from the cloud available (optional)

    Participating brands