Avaya Experience Platform unlocks peace of mind in contact centre chaos. Revolutionise the way your customers communicate with intelligent features – where every agent is a pro.
Spoiling end-users with the communication channels they choose, then surprising them with agents who always know what to say. AI works behind the scenes – transcribing calls and providing insights, without losing the human touch where it matters.
Key features and benefits
- Connect all customer journey touchpoints
- Use intelligent call routing to connect the best employee for the job
- Proactively engage customers using customer journey intelligence
- Personalise the user experience – matching their preferences
- Rapidly integrate with robust APIs
- Quickly build and combine capabilities to achieve business outcomes