- Migrate the on-premise Contact Centre base
- Keep out competitors
- Deliver Avaya Experience Platform ‘over-the-top’ of Avaya or existing UC solutions
- Bigger wallet share (customer purchasing volume)
- Recurring revenues increase the value of your business
Avaya Experience Platform (CCaaS)
Deliver the contact centre experience customers crave – with little to no experience or investment needed. We’re here to get you started and support you the whole way with this game-changing Avaya solution.
How Avaya Experience Platform Works
Avaya Experience Platform unlocks peace of mind in contact centre chaos. Revolutionise the way your customers communicate with intelligent features – where every agent is a pro.
Spoiling end-users with the communication channels they choose, then surprising them with agents who always know what to say. AI works behind the scenes – transcribing calls and providing insights, without losing the human touch where it matters.
Benefits of Avaya CCAAS
Connect all customer journey touchpoints |
Use intelligent call routing to connect the best employee for the job
Proactively engage customers using customer journey intelligence
Personalise the user experience – matching their preferences
Rapidly integrate with robust APIs
Quickly build and combine capabilities to achieve business outcomes
How Westcon support your Avaya CCaaS sales
Wholesale – the best of both worlds
Become a wholesale partner and retain contractual ownership of your customers. Own the sales engagement while getting support from Westcon and Avaya CCaaS to help you close business faster. Plus, keep taking advantage of free sales and technical training, marketing expertise, and legacy user migration campaigns.
Agency – let us do the heavy lifting
Got time to qualify? That’s all you need when Avaya takes care of the rest. Earn lucrative margin with upfront payments and recurring commissions for the whole contract duration. Plus, we’ll support you with free sales and technical training, marketing assistance and user migration campaigns to keep you focused on what do best.
Avaya Cloud Office
Kick off your cloud business with Avaya Cloud Office (ACO) and join Westcon‘s Avaya distributor demo program to showcase the value of this powerful UC-as-a-service solution. Get started in four simple steps.
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Avaya Spaces
This easy-to-use, reliable and scalable cloud-based video conferencing and meeting app supersizes team collaboration online. Meet the challenges of a work-from-anywhere world with an Avaya distributor solution.
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Avaya
Avaya solutions improve customer experiences for partners and their end users. Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya distribution.
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