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Avaya

Worldwide leader in contact centres, unified communications and cloud business solutions

Avaya

Worldwide leader in contact centres, unified communications and cloud business solutions

Avaya is a global leader in unified communications and contact centres. Through its open, converged and innovative solutions, it makes intelligent customer experiences for partners and their end users – in the cloud, on premise, or a hybrid of both.

Partnership in practice

  • Winning team: we are Avaya’s International Distributor of the Year, in recognition of our commitment to partners, global presence and unprecedented growth
  • Diamond level: as an Avaya Diamond Partner, partners can be sure of our customer focus and exceptional value-added services built around its portfolio
  • Knowledge base: as an Authorised Avaya Learning Partner, we deliver flexible training options that partners need to implement and manage Avaya products successfully
  • Local availability: with one of the largest Avaya stock holdings in distribution, we provide efficient pre-staging facilities and fast, reliable delivery

The Avaya partner experience

1 in 4 customers

already use
Avaya UC solutions

 

Recognised leader

by Gartner, Frost & Sullivan
and others independent analysts

 

90% of Fortune 500

companies trust
Avaya solutions

 

5-star rated

partner programme
(CRN, 2020)

Our Avaya solutions

Avaya CCaaS

Avaya CCaaS

A cloud-based solution that delivers a comprehensive, integrated and open CCaaS architecture with security, scalability and versatility at its core, making it easy for businesses to deliver an effortless customer experience across different channels and devices.

Find out more
Avaya Spaces

Avaya Spaces

Easy-to-use, reliable and scalable cloud-based video conferencing and meeting app that supersizes team collaboration online. Meets the challenges of a work-from-anywhere world – from any location, on any device.

Find out more

Key benefits of selling Avaya

Growth rewards and incentives

Growth rewards and incentives

The Avaya Sales Agent programme delivers the cloud solutions your customers want and the financial rewards you want.

Education and certification

Education and certification

Gain new competencies with Avaya's sales enablement programmes and product certification for Avaya Cloud Office.

Cloud migration tools

Cloud migration tools

It's easy to plan migrations from legacy Avaya to new cloud solutions. And the ACO portal lets you quote, order and manage it all.

High-touch support

High-touch support

Extend Avaya's support services to your customers, including deploying, supporting and managing hybrid cloud, on-premises and legacy solutions.

Avaya branded devices

Avaya branded devices

The highest quality desktop and conference devices, built with a dedicated configuration template for each partner.

Constant innovation

Constant innovation

Avaya’s commitment to innovation means your customers start with the same features they know today but can also add more in the future.

Westcon Connect

Westcon Connect, powered by ForgeServe, is a robust, scalable device management solution for the provisioning and management of IP devices through the cloud, such as end points and ATAs.

The cloud-based service management application simplifies complex technology and processes whilst unlocking best of breed solutions. Empowering voice eco-system distributors and resellers with a toolbox of deployment, maintenance and support features giving vendors a clear edge over their competition.

Our solution provides value-added MSPs, resellers, service providers and enterprises with the complete lifecycle management solution they need to increase margins, minimise operating expenses and exceed customer needs in today’s competitive market.

No more ‘plug and pray’

Connect unlimited devices, offer unlimited logical advanced groups for device management in bulk or single device, and provide access to endpoints from multiple high-performance vendors. The Westcon Connect solution comes pre‑built with three powerful management capabilities in its FS‑Connect and FS‑Engage modules:

  • Asset management
  • Remote management
  • Advanced estate management

 

Multi-vendor support, including: