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AudioCodes Live Platform for Microsoft Teams

Make your customers’ Microsoft Teams dreams come true with AudioCodes Live Platform for Microsoft Teams.

A growing number of businesses dream of placing Teams calls to regular mobiles and landlines – and thanks to AudioCodes Live Platform for Microsoft Teams, you can make that dream a reality.

Backed by Westcon’s support, you can simplify PSTN connectivity for your customers and have them making Teams calls to traditional phones in no time.

With over 50% of businesses now standardised on Teams, this opportunity is not one to miss! Let’s make your customers’ Teams dreams come true.
 

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Why now?

320M

Monthly active Teams users 1

17M

Teams Phone PSTN users 2

63.4%

Of organisations prefer the flexibility of direct routing 3

1.  Microsoft FY24 First Quarter Earnings Conference Call
2. Microsoft Fiscal Year 2023 Fourth Quarter Earnings Conference Call
3. Metrigy report: Workplace Collaboration 2023-24

How AudioCodes Live Platform for Microsoft Teams helps you deliver the dream Teams

AudioCodes Live Platform for Microsoft Teams is a white-label SaaS solution that works with Microsoft Operator Connect and/or direct routing.

With it, you can:

  • Provide a seamless, quick, and cost-effective migration to Teams
  • Quickly onboard and manage customers while reducing your OPEX
  • Fast-track your customers to high-quality voice and video collaboration
  • Offer a simple, transparent per-user per-month subscription

PSTN connectivity doesn’t have to be a nightmare

With Live Platform for Microsoft Teams

  • Complete Teams Voice-as-a-Service
  • Superior Teams Meetings solution
  • Lifecycle User Management platform
  • Automated processes for easy tenant onboarding
  • Powerful analytics and reporting tools
     

And much more!

Without Live Platform for Microsoft Teams

  • Complex integration
  • Manual deployments with traditional SBC
  • Extensive (and costly) development and design expertise
  • Self-development of a large multi-tenant management system
  • Ongoing resource requirements for maintenance

It’s time to dream big

Why stop at PSTN connectivity? Take your customers’ Teams to the next level with Voca, AudioCodes’ AI-first contact centre experience built for Microsoft Teams.

What is Voca?

Voca is an agile conversational IVR solution that upgrades your customers’ calling experiences.

With VoiceAI and voice networking technologies, Voca automates mainline call flows with simple, intuitive voice requests and custom vocabulary support.

 

Key benefits:

  • A one-app, one-screen experience
  • Sits natively in Microsoft Teams Voice
  • Allows limitless number of agents and quick onboarding
  • Unlimited skill-based routing
  • Multiplatform queueing to reach anyone anywhere, even during migration

Help your customers sleep better at night with SmartTAP 360°

Thanks to AudioCodes’ SmartTap, your customers can rest easy.

SmartTap is an intelligent, fully secured enterprise compliance recording solution. With it, businesses can capture and index interactions internally and externally.

Customers on Teams can seamlessly apply SmartTAP 360° Live to record all voice, video, and IM interactions for later-stage AI analysis, while meeting regulatory compliance demand.

Key benefits:

  • Record all voice, video, and IM interactions
  • Compatible with Microsoft Teams
  • Deployable in no time
  • Compliance- and regulation-grade features

Ready to deliver the dream Teams?

Work with us to make your customer's Teams dreams come true. With limited investment on your side, we'll look after the infrastructure so that you don't have to. We'll also give you access to our team of experts to leverage as your own.

Request a demo with us to see how AudioCodes can meet your customers' connectivity needs.

Request a demo