2 million+ users
Gartner UCaaS Magic
Gartner CCaaS Magic
A better way to call, chat, meet and work
8x8 is transforming the future of business communications. By integrating voice, video, chat, contact centre and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
At a technology level, 8x8 delivers best-in-class UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) to meet your demands for today and tomorrow. And if you’re ready to shift to the cloud, working with Westcon and 8x8 allows you to serve your customers with a leading cloud solution via the wholesale model, where you own the relationship with your customer.
Partnership in practice
- Close partnership: our collaboration with 8x8 means we put partners at the centre of everything we do
- Consistency: the 8x8 and Westcon global distribution agreement leverages the core expertise of both businesses
- Cross-sell opportunities: our fully integrated solutions are designed to work with 8x8 cloud communication services so you can deliver the best value to your customers
- Global but local: our worldwide experience ‘on the ground’ gives us deep knowledge and insight into 8x8 solutions, challenges and market opportunities
- Strategy: with the broadest strategic technology alliance ecosystem in the industry, we help you create differentiation with 8x8 cloud communications
What's happening in the UCaaS and CCaaS market?
Too many tools, not enough collaboration
70% of companies are using between two and five different communication providers, while 22% are using more than six. And 47% are not happy with the ease of use. (8x8 Market Research conducted by Hanover Research).
A single solution
With 8x8 you get voice, video, chat and contact centre capabilities supported within the same core cloud platform, with 67% of 8x8's customers using both UCaaS and CCaaS together.
8x8 X Series plans allow customers to reduce risks and costs associated with multiple vendors, enabling everyone to work more naturally and every business to be more successful.
Key features and benefits
One central cloud solution
Voice, video, chat and contact centre capabilities in one platform, avoiding the inefficiency and risk of managing separate applications and multiple vendor solutions.
Improved collaboration across any channel
Perfectly matched to the increasingly agile needs of the modern workplace, allowing quick and intelligent collaboration across any channel.
Easy deployment and administration
Deployment is easy, ensuring that each user has the exact functionality needed, while tiered pricing and simplified administration help lower total cost of ownership.
Real-time analytics and reporting
Gain valuable insight into the effectiveness of your internal and external communications to maximise operational efficiency and deliver optimum business results.
8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams is a direct routing solution that complements Teams with enterprise telephony and delivers Microsoft Teams certified contact centre functionality to Teams endpoints.
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