Cisco Support has evolved. Powered by Cisco IQ, partners and customers gain continuous, AI-driven intelligence to surface risk earlier, prioritise action and transform infrastructure telemetry into practical guidance.
Over 16,000 customers and nearly 20 million connected devices are already running Cisco IQ globally.
Automatically surface assets affected by security advisories, outdated software, and approaching end-of-support milestones. Enable data-backed customer conversations before vulnerabilities cause outages.
Accelerate fault investigation with the Cisco IQ AI Assistant. Combine real-time device diagnostics with Cisco TAC case context to resolve complex issues with less manual effort.
Consolidate installed base assets, contract status, lifecycle milestones, and security advisories into one dashboard. Spend less time digging through spreadsheets and more time delivering advisory value.
2.1x Greater Partner Profitability
In early field trials with 38 partners, Cisco reported that partners using Cisco IQ achieved 2.1x greater profitability by building recurring customer engagements around proactive infrastructure management.
Source: Cisco.
Business continuity is at risk from changing technological and business requirements. Customers are asking how they can:
69% of IT Leaders think technology has become more complex. Too complex to manage every aspect in house.
93% of IT Leaders face a skills gap that is hard to close as technology evolution outpaces capacity for continual training.
Cisco Support helps customers get the most out of their Cisco investments, plus smart capabilities that extend the value even further
96x Faster
Cisco IQ identifies devices affected by a security advisory 96 times faster than historical methods.
Source: IDC White Paper, Business Value of Cisco IQ, sponsored by Cisco
5.7x Faster
Cisco IQ turns raw infrastructure data into a prioritised action plan 5.7 times faster.
Source: IDC White Paper, Business Value of Cisco IQ, sponsored by Cisco.
Identify issues quickly through proactive alerts, automated diagnostics, up-to-date contract coverage data, and product information
Installed-base visibility in the portal helps ensure that your critical Cisco products are covered by the correct service contracts. The portal also makes it easy to proactively plan and budget for technology refresh of the Cisco products that are expected to reach End-of-Life (EoL) or Last Date of Support (LDoS).
The automated inventory and contract management highlights changes and provides budget and planning foresight in order to minimise the effort that is required to maintain an up-to-date view of your network.
Faster innovation
Better intelligence speeds up your response to change and drives selling and co-selling.
Clear path to growth and profitability
You will be able to identify:
Continuous planning
We track performance against targets in real-time, year-round, and correct course as needed.
Connectivity and benchmarking
Connect with partners globally and display your performance compared to your peers.
With Comstor, you can engage every customer quickly. We notify you about every opportunity in time so you don’t miss any deal.
Renewals represent 33% of partner revenue.
By retaining 5% of customers.
The chance of selling to an existing customer vs a new prospect.