Services driving cloud success

Our services help you support virtualisation, cloud migration and cloud optimisation projects without having to invest in in-house resources. Product quality and price are a given when it comes to influencing buying behaviour, but customer experience is where channel partners can really excel and make themselves indispensable. Speed, convenience, consistency and a more personal approach are key.

While direct models and marketplaces such as AWS, Azure and Google offer a number of benefits, channel partners can stand out from the direct model competition and develop long-term customer relationships by focusing on the value only they can deliver: trust, technology expertise, consultancy and – most importantly – the human touch.

Why choose Westcon?

Our services cover every stage of the product lifecycle and allow you to be agile when moving to software sales in the short term or build out a cloud-focused strategy for the long-term. We plug knowledge, resource, focus and functional gaps where needed. Our services are generally cheaper than vendor-delivered services, with a single procurement stream.

Key benefits

Scale up at your speed: Build a cloud deployment pipeline using Westcon Services to build a robust business case for investing in specialist cloud resources in-house
A focused approach: Lean on our services teams to enable your teams to focus their time on what they do best
Accountability and trust: Using our multi-vendor certified experts means you can deliver excellent customer experience with clear SLAs and escalation processes

How we can support you

See how our services can support you VirtuallyNOW with virtualisation, cloud migration and cloud leadership projects with these use cases.

PROTECT – virtualisation

A public-sector, multi-branch organisation has identified that its physical security appliances and firewalls will be EOS within three months. Current delivery lead times and supply shortages mean any new physical equipment wouldn't arrive for approximately six months. As the appliances are critical and require support to fully operate, waiting for the hardware to be available is not an option.

Steps	Our services
Analysis of current on-prem infrastructure and define vendors	Pre-sales experts Our local technology experts offer support with product demos, PoC and end-user consultations. Engineer-on-retainer We offer various flexible Professional Services advice packages, giving you access to specialised resources for as long as you need.
Removal and destruction of old physical infrastructure	IT asset disposal Offer total peace of mind knowing that all old hardware appliances have been removed and either destroyed or recycled in a fully compliant manner.
Implement and fine tune the solution	Installation packages Rely on our Professional Services teams to remotely implement and fine tune our virtualisation project.
Manage the environment	Westcon Care, Support Assist, Proactive care We offer various support service packages ranging from basic L1 and L2 remote assistance, complimentary support services to full 24x7 end-to-end device monitoring and administration.

Subject to availability and geographical coverage

EXPAND – cloud migration

A multi-national, multi-site manufacturing organisation is already using some cloud products such as Office 365. With COVID having forced a quick adoption of partial cloud migration, the business is undergoing a strategic evaluation of a full cloud migration roadmap. The CEO is bought in, having seen the initial cloud move as a success. She is also getting excited about the possible cost savings through pay-as-you-go models, periodic billing and possible office location cost savings by removing physical IT equipment from site.

Steps	Our services
Identify systems suitable for further cloud migration	Pre-sales experts Our local technology experts offer support with product demos, PoC and end-user consultations. Engineer-on-retainer We offer various flexible Professional Services advice packages, giving you access to specialised resources for as long as you need.
Build strategy for identity access management, monitoring and reports	Security assessment Vendor-agnostic security posture assessments to support a cloud migration strategy.
Remodelled billing plan to offer customer a flexible multi-year billing plan	Flexible payment solutions Our finance offering supports resellers as well as end users to overcome budget constraints, combine multi-vendor solutions into a single subscription, and align billing and payment schedules.
Rollout	Bespoke installations/migrations and project management Ensure optimal customer experience by supporting complex staged migration schedules with our bespoke installation services. A Westcon Project Manager can manage a smooth roll out.
Enhanced monitoring tool and managed service scope to cover additional cloud platforms	Westcon Care, Support Assist, Proactive care We offer various support service packages ranging from basic L1 and L2 remote assistance, complimentary support services to full 24x7 end-to-end device monitoring and administration.

Subject to availability and geographical coverage

TRANSFORM – cloud leadership

A large financial services provider’s customer has recently expanded its business into new territories. They have already implemented a cloud security strategy, which is running as it should, so the board has tasked the IT function to explore cost-saving options without compromising security levels.

Steps	Our services
Analysis of performance, security and usage	Pre-sales or consulting experts We can support you to identify where your cloud environment can be more efficient, such as reducing costs by only paying for server resources when used, using a single management platform to manage all cloud infrastructure, and seeing what systems are used regionally that can be merged.
Minimise resource workloads and overcome IT skill shortages in the market	Proactive care Provide 24x7 end-to-end device monitoring and administration by our engineers, who take proactive decisions on threats, updates, maintenance or change requests. Competitively priced and fully transparent, this service reduces the cost of IT ownership and ensures contractually defined SLAs.
Remodelled billing plan to offer customer a flexible multi-year billing plan	Flexible payment solutions Our finance offering supports resellers as well as end users to overcome budget constraints, combine multi-vendor solutions into a single subscription, and align billing and payment schedules.
Deliver ongoing value that goes beyond contractual SLAs	Solution Lifecycle Management SLM is our recurring revenue model for partner to improve customer retention, maximise adoption, expansion and renewal opportunities. Westcon i.D Our on-demand prospect profiling service allows you to access actionable, meaningful end-user reports. Interrogating technographic, firmographic and budgetary intelligence for your customers, this intelligence allows you to position yourself as a true adviser and expert by anticipating potential issues before they occur and deliver value that exceed expectations. A great example is a ‘Shadow IT’ assessment.

Subject to availability and geographical coverage

Partner Learning

Our new learning management system aggregates content, delivers training and measures impact on a powerful, scalable learning platform.

Custom built to meet the needs of every learner, it’s building a learning culture to benefit the whole channel.

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Westcon i.D – exclusive deep insight prospect profiling

i.D (Intelligent Demand) is an advanced market intel programme using our
unrivalled analytics capabilities and market intelligence to build highly targeted
demand generation activities that drive measurable business growth.

Request your prospect report today

Our services offering

Extend capabilities. Expand opportunities. Increase margin.

Education

Our accredited engineer and end-user training helps you drive maximum value from your IT investments.

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Professional

Our professional services help you pursue more opportunities with technical support and insight from accredited engineers.

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Support

Our scalable support services help you manage your IT infrastructure with virtual support, remote monitoring or on-site engineering expertise.

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Flexible payment solutions

Our funding solutions blend software billing and traditional distribution with flexible payment schemes to overcome budget constraints and accelerate the adoption of latest technology.

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Supply chain

Our supply chain services provide end-to-end logistics and operational excellence – locally, regionally and globally.

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Solution Lifecycle Management

Our recurring revenue model for partners is built to improve customer retention, maximise adoption, expansion and renewal opportunities.

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