Supply chain

Our supply chain services

When it comes to navigating complex supply-chain requirements, we have it covered.

Whether it's installation configuration, shipping globally, or preventing risk of DOA failures, our team has the expertise.

Applying our insight, effective supply chain can maximise the value of hardware at each stage of the product lifecycle – even before solutions are delivered.

Our know-how also saves money. We can cut cost of stock and spare equipment management, recycle and refurbish end-of-life equipment, and reduce time to deployment with correct firmware and software.

Our pre-configuration and storage services

An important part of our supply chain services are our pre-configuration services, ensuring that network equipment is pre-configured to reduce the chance of DOA and on-site downtime.

In our logistics centre we assemble and test the equipment, load the latest operating systems and configure the devices to the customer’s requirements.

We also offer product storage in our distribution centre, which is useful for larger projects with a staggered delivery schedule.

Watch our video to find out more and follow our Supply Chain Services Manager around our warehouse.

How we can help

Reverse logistics

Reduce cost and improve process time by simplifying returns and inventory management

Logistics services

Extend capacity with local, regional and multi-national rollouts and technical support

Integration services

System setup, testing, basic and advanced configuration services, eliminating risk of DOAs

Project management

Expert care, from product storage to merchandising for long-term, multiple-site deployment

Insight

How is ‘digital’ transforming the supply chain?

Kevin Brzezinski

Senior Vice President Operations

How is ‘digital’ transforming the supply chain?

Digital transformation has affected every aspect of life in some way, shape or form and, naturally, some sectors and enterprises are harnessing the potential of digital more than others.

Today our supply chain relies heavily on digital technology to ensure accuracy, delivery and optimisation, but how does it create value for our partners?

Read article

Customer stories

Provided secure communications between a state bank and its members

Requirement

A Middle East MSP needed to provide secure communications between a regional state bank and its members. The MSP approached us to manage logistics across 74 locations for 37 member banks.

What we did

Shipped all hardware to a local Westcon-Comstor office
Modified default IPs, configured each server and tested prior to shipping
To test device reachability, coordinated personnel ensuring online availability during installation

Quicker turnaround times and capital savings for national airline

Requirement

A Middle-Eastern airline needed a quicker turnaround on end-of-life hardware in its current infrastructure. They had no facility to store additional stock, and support was solely business hours.

What we did

Supplied a back-up-stock, supply-chain service, enabling faster turnaround times
Set up 24/7 technical support service with four-hour SLA
Purchased and managed hardware on customer’s behalf, reducing capital costs

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