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Avaya Experience Platform (CCaaS)

Deliver the contact centre experience customers crave – with little to no experience or investment. We’re here to get you started and support the whole way through.


Avaya Experience Platform unlocks peace of mind in contact centre chaos. Revolutionise the way your customers communicate with intelligent features – where every agent is a pro.

Spoiling end-users with the communication channels they choose, then surprising them with agents who always know what to say. AI works behind the scenes – transcribing calls and providing insights, without losing the human touch where it matters.

Key features and benefits

  • Connect all customer journey touchpoints
  • Use intelligent call routing to connect the best employee for the job
  • Proactively engage customers using customer journey intelligence
  • Personalise the user experience – matching their preferences
  • Rapidly integrate with robust APIs
  • Quickly build and combine capabilities to achieve business outcomes

Avaya Experience Platform (CCaaS) brochure

Avaya makes customer experience effortless.
We do the same for your sales.

  • Migrate the on-premise Contact Centre base
  • Keep out competitors
  • Deliver Avaya Experience Platform ‘over-the-top’ of Avaya or existing UC solutions
  • Increase margin with complementary technologies such as Poly headsets
  • Bigger wallet share (customer purchasing volume)
  • Recurring revenues increase value of your business

Wholesale – get the best of both worlds

Become a wholesale partner and retain contractual ownership of your customers. Own the sales engagement while accessing support from Westcon and Avaya to help you close business faster. Plus, you can keep taking advantage of free sales and technical training, marketing expertise, and legacy user migration campaigns.

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Agency – let us do the heavy lifting

Got the time to qualify? That’s all you’ll need with Avaya taking care of the rest. Earn lucrative margin with upfront payments and recurring commissions for the whole contract duration. Plus, we’ll support you with the free sales and technical training, marketing assistance and user migration campaigns to keep you focused on what do best.

BECOME AN AVAYA AGENT WITH WESTCON

Want to discuss more about your unique customer base, needs, or technical training?

Speak to us to discuss your options, how Avaya Experience Platform can fit alongside your existing offerings, and the support available to you as a Partner.

Contact us