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Support Services

Tailored support to grow and strengthen your business

Our support services

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Westcon Care

Flexible Level 1 and 2 vendor support for every service level

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Assist

Reactive technical resources for tasks that fall outside of Westcon Care

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Managed services

Proactive monitoring, administration, and managed support of IT infrastructure

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Engineer to site

Onsite assistance for hardware replacement tasks

Download our Support Services overview to discover more.

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Why us

Round-the-clock support

24/7 product support, 365 days a year, in seven languages

Single point of contact

Access our team of vendor-certified support engineers, tools, and processes

Complementary services

Troubleshooting, configuration, change management, monitoring, and hardware replacement

Our Support Services achieved a ‘Great’ categorisation in our FY23 Net Promoter Score.

What our partners’ end-customers say

“Very good and quick support. Super know-how and an uncomplicated workaround solution.”

IT Infrastructure Development, large food manufacturer, 2022

“Westcon-Comstor understood our issue and opened a request with the vendor. Five-star support.”

Senior Communications Engineer, customer experience and secure collaboration technology business, 2022

“Outstanding! Westcon-Comstor’s Senior Cisco Engineer is doing a great job, reacting quickly and solving problems so perfectly for us.”

IT Manager, décor and fabrics producer, 2022

Explore more services

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Education

Comprehensive training to future-proof your business

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Supply chain

End-to-end logistics for global success

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Professional

Turn our experienced team into yours

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