Avaya OneCloud CCaaS is a hassle-free, always-on contact centre ranked among the top five CCaaS providers in the Ventana Research 2021 Value Index for Contact Centre in the Cloud.
A cloud-based solution that delivers a comprehensive, integrated and open CCaaS architecture with security, scalability and versatility at its core. With an intuitive desktop, live monitoring and advanced productivity tools among its key features, Avaya OneCloud CCaaS makes it easy for businesses to deliver an effortless customer experience across different channels and devices while helping them maximise employee and team performance.
Key features and benefits
- Connect all customer journey voice and non-voice touchpoints
- Intelligent matching of customers to employees
- Proactively engage customers using customer journey intelligence
- Personalise the user experience with a customisable, modern workspace
- Robust APIs enable rapid integration
- Quickly build and combine capabilities to achieve business outcomes