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ACO integrations

Avaya Cloud Office delivers communications that fit the way you work, always at your fingertips on any device, anywhere. Choose from several business integrations to create a true cloud unified communications experience. Compact and affordable so you can get started right away, yet flexible enough to migrate in phases.

Avaya Cloud Office gives your employees and customers the features and options you want, all in a single app that goes beyond a simple cloud-based phone system. And while everyone is chatting, meeting and sharing your business is running smarter and more aligned.

Avaya Cloud Office for MS Teams

Businesses that want to make the most of their investment with Office 365 and Microsoft Teams can use RingCentral’s robust cloud communications solution.

Avaya Cloud Office (PBX) for Microsoft Teams is a native Direct Routing integration that provides global calling functionality and enables Teams users to get more done with an industry-leading cloud PBX while keeping Teams at the centre of the collaboration experience.

Key features

  • Rich in PBX features
  • Out-of-the-box native integrations
  • Single sign-on
  • Full PSTN in 40+ countries
  • Local and toll-free in 100+ countries

Key benefits

  • Native user experience with enterprise-grade telephony
  • Easy management with no infrastructure, SIP trunks or SBCs
  • Simplifies adoption with no separate interfaces or downloads
  • Provides enhanced PBX and telephony tools to boost productivity
  • Streamlines the number of tools, reducing cost, administration and training

Avaya Cloud Office for Salesforce

Avaya Cloud Office for Salesforce will enhance your CRM and service management experience by automating workflows, increasing call efficiency, and improving the quality of customer interactions. The integration works in both Sales Cloud and Service Cloud.

Make and receive calls directly from your Salesforce account, schedule Avaya Cloud Office video meetings, in addition to assigning call dispositions, logging calls, taking notes and more, without jumping back and forth between applications. Available for Salesforce Classic or Salesforce Lightning.

Key features

  • Use ACO calling capabilities without leaving Salesforce
  • Configure and view RingCentral video meetings in Salesforce
  • Make and receive calls from the ACO app
  • Edit and customise ACO analytics as a native Salesforce report

Key benefits

  • Automates tedious tasks and make your workflows more efficient
  • Reduces the need for agents to switch between devices and applications
  • Ability to access key customer information and call history to deliver a personalised experience

Avaya Cloud Office for Google

With native integration, Avaya Cloud Office is the ideal add-on to transform Google’s productivity powerhouse into a complete collaborative communications platform.

Empower customers with an open, global, cloud-based communications and collaboration environment. Empower your workforce to work across any device, anywhere, anytime, with bundled VoIP calling, PBX, online fax, SMS and video conferencing without switching between applications.

Key features

  • Access ACO with Google credentials
  • Make and receive high-quality calls from Google Chrome
  • Access and speed dial contacts from Gmail, Hangouts or Google Calendar
  • Schedule meetings from the sidebar add-on for Google Workspace

Key benefits

  • Combines email, calendaring, telephony and conferencing tools
  • Simplifies workflow
  • Easily manages scheduling and correspondence 
  • Maintains a unified business identity