We offer a complete portfolio of support services designed to protect your customers. Here is how we help you deliver exceptional service across the region.
Support Services
Tailored support to grow and strengthen your Balkans business
We build lasting relationships with our partners through flexible, extensive support services. We tailor these services to meet your exact regional needs. We help you expand to more vendors, languages, and geographies smoothly.
Our comprehensive IT support services
Westcon Care
We offer flexible level one and level two vendor support. This covers every service level you might need. When your customers have a technical issue, our certified engineers step in to help. We troubleshoot the problem and work directly with the vendor if necessary. This service ensures your customers get their systems back online quickly.
Assist
Sometimes you need reactive technical resources for tasks that fall outside standard support contracts. Our Assist service provides exactly that. We give you access to our engineering team for specific troubleshooting or configuration tasks. This is perfect for those unexpected technical hurdles that your internal team cannot resolve alone.
Managed services
Many customers in the Balkans now prefer a fully managed IT experience. We offer proactive monitoring, administration, and managed support of complex IT infrastructure. We keep a close eye on your customers' networks to spot problems before they cause downtime.
Engineer to site
We provide reliable onsite assistance for hardware replacement tasks. They’ll arrive onsite, replace the faulty equipment, and ensure everything functions correctly.
Download our Support Services overview.
Why choose our support team
We use our global scale to help local partners succeed in their specific markets. Here is why providers across South-Eastern Europe trust us with their support needs.
Round-the-clock support
Technology never sleeps, and neither do we. We provide comprehensive product support 24 hours a day, 365 days a year, in seven different languages. This multilingual capability is a huge advantage when operating across the diverse Balkan region.
A single point of contact
You get direct access to our team of vendor-certified support engineers. We manage the complex tools and processes so you do not have to.
Complementary services
Our team handles complex troubleshooting, secure configuration, and careful change management. We also manage proactive network monitoring and physical hardware replacement. We act as a true extension of your own technical team.
Proven partner success
We measure our success by the satisfaction of our partners and their customers. Our support services recently achieved a 'Great' categorisation in our 2023 net promoter score assessment.
Here is what our partners and their customers say about working with us.
Our success stories
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